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Independent dispute resolution If a complaint cannot be resolved by the casino, players can escalate it to an approved Alternative Dispute Resolution (ADR) provider such as IBAS. It is your responsibility to check your local regulations before playing online. All UKGC-licensed casinos must run Know Your Customer (KYC) checks to confirm your identity, age and residency. Independent dispute resolutionIf a complaint cannot be resolved by the casino, players can escalate it to an approved Alternative Dispute Resolution (ADR) provider such as IBAS.<\/p>\n
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