We are an independent review and comparison site, not a casino operator. We aim to reply within a couple of working days. Where possible, include a short summary of what your message is about so we can get back to you with something useful rather than a generic response.<\/p>\n
This site and the casinos it reviews are intended for adults aged 18 and over. This funds the research that goes into our reviews, but it never decides where a casino sits in our rankings \u2014 those are based on our own assessment criteria, not payment. Non Gamstop Casinos is an independent research and comparison site focused on casinos not on GamStop, including the slots, table games and live dealer titles available at them. If your enquiry needs input from more than one person on the team, or touches on something we need to verify first, it may take a little longer, but we will follow up. This page covers how to reach the team behind the site and what kind of enquiries we can help with.<\/p>\n
We are an independent comparison resource, not a casino operator, payment provider or regulator. A quick line such as “bonus terms query” or “correction request” helps us route it to the right person and get back to you faster. If you’re flagging a specific issue \u2014 a wrong figure, a dead link, a casino that’s stopped operating \u2014 it helps enormously if you can tell us exactly which page you found it on and what the correct information should be.<\/p>\n
This page covers how to reach us and what happens once you do.<\/p>\n
If something you experienced at a brand featured on this site didn’t match what we published \u2014 good or bad \u2014 we want to hear about it. Whether this suits you is a personal decision, and we would rather point you towards clear, factual information than tell you what to do. We aim to reply within two working days, though this can stretch slightly during busier periods. We are not able to intervene on individual accounts or self-exclusion requests on your behalf, but we are happy to point you towards relevant information if you get in touch. Where possible, include a short summary of what your message is about in the subject line.<\/p>\n
Complaints of that kind need to go through the casino’s own customer support and complaints procedure, and if unresolved, escalated to whichever gambling authority licenses that operator. Send your message to email\u00a0protected and a member of our editorial team will read it personally. Got a question about something you have read on emmasbread.co.uk, spotted an error, or want to flag a casino we should take a closer look at?<\/p>\n