We aim to reply within two working days, though this can take longer during busy periods. Your message (optional) We aim to respond to all genuine enquiries as quickly as possible and appreciate your feedback. Please use the contact form below to send us your message. Once your email lands, it is reviewed and, where needed, passed to whoever on the team knows the topic best. This page covers the ways to reach us and what we can realistically help with.<\/p>\n
For general feedback or suggestions, a short summary of what you’d like to see covered is all we need. If you’re contacting us about a listing, a review, or anything else on the site, please bear this in mind \u2014 we’re not able to respond to enquiries from under-18s in relation to gambling content. Genuine reader input is one of the main ways we keep our reviews and rankings honest.<\/p>\n
Every message is read by a real person on our editorial team \u2014 there is no automated reply standing in for an actual response. If your query relates to a specific casino, bonus offer, or article, mentioning the name or page helps us answer accurately without back-and-forth. We cannot process deposits or withdrawals, resolve account disputes, or make decisions on a casino’s behalf \u2014 those matters sit with the operator you have signed up with, and their own support team is the right first point of contact. That means we can answer questions about how we rate and rank sites, explain what a welcome offer covers, or clarify a term you have read on one of our pages. During busier periods it can take a little longer, but every message gets read and answered by a person.<\/p>\n
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Send your message to email\u00a0protected and a member of the team will read it \u2014 we don’t rely on automated replies to stand in for a proper answer. Got a question about something you read on customcommunication.co.uk, spotted an error, or want to suggest a brand for us to look at? We do not use automated replies in place of a genuine response \u2014 every message is read by a person, and every reply comes from someone who has actually looked at what you sent. GamCare offers free, confidential advice and support for anyone affected by gambling harm in the UK, and self-exclusion tools including deposit and loss limits are available directly through casino accounts. If you or someone you know is finding it hard to control their gambling, please mention this in your message so we can point you towards the right resources, but do not wait for a reply from us if you need support urgently. If your enquiry concerns bonus terms, wagering requirements or withdrawal limits at a specific site, our guide to the best non GamStop casinos sets out how those terms typically work and what to check before you play.<\/p>\n
We are an independent review and comparison site, not a casino operator. We aim to reply within a couple of working days. Where possible, include a short summary of what your message is about so we can get back to you with something useful rather than a generic response.<\/p>\n
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Got a question about something you have read on Non Gamstop Casinos, spotted an error, or want to suggest a brand we should look at next? Either way, we read every message with the aim of keeping the site accurate and genuinely useful for people researching casinos outside the GamStop scheme. Got a question about one of the sites we’ve reviewed, spotted something out of date, or want to suggest a casino we haven’t covered yet? Bonus terms, spins offers and site availability at casinos not on Gamstop can shift quickly, and we rely on readers as much as our own checks to keep listings current. We check facts against what is published on the relevant casino’s site, review the message against our own research, and reply with a direct answer rather than a generic one. We are an independent comparison and information site, not a casino operator, and not the customer support desk for any brand listed here.<\/p>\n
Adding a short line about what your message concerns \u2014 a review query, a correction, feedback on the site, or something else \u2014 helps us route it to the right person and get back to you sooner. Send your message to email\u00a0protected and a member of the team will read it personally. Got a question about a brand featured on pimediaonline.co.uk, spotted something that needs updating, or want to tell us how your experience with a casino not on Gamstop went? If you have used one of the operators we cover and something differs from what we describe, please let us know \u2014 reader reports help us keep our pages accurate for the next person researching the same question. We are a research and comparison site, not a casino operator, and not a customer support desk for any of the brands we review, including Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin. Send your message to email\u00a0protected and a member of the editorial team will read it personally.<\/p>\n
That means we cannot process withdrawals, resolve account disputes, verify your identity, or intervene directly in a dispute between you and a casino. We are a research and comparison site, not a casino operator. Include the name of the casino or page in question if relevant, as this saves us going back and forth. This page explains how to reach us, what we can help with, and where to turn if you need support with gambling itself. Whether you need clarification about one of our guides, want to report an issue, or have suggestions that could improve our website, our team is ready to help. Have a question about our casino reviews, website content, or general information?<\/p>\n
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